New Commercial Client Intake Form

Please read Billing Policies and Procedures, then completely fill out form and click ‘submit’. Please note, all fields are required before submitting form. Thank you!

SERVICE RATES AND BILLING PROCEDURES

Operating Hours: Monday - Thursday, 8:30am - 4:30pm

SERVICE RATES - Effective June 1st, 2026:

Tier 1 - Preferred Customer, $120/hr
Preferred Customer rates are available to clients who purchased their espresso equipment through Harmony Coffee Service. Bench testing and installation are included with qualifying equipment purchases. Preferred rates remain valid for the life of the machine under original ownership and apply during regular operating hours only.
Tier 2 - Standard Customer, $140/hr
Standard Customer rates apply to clients whose equipment was not purchased through Harmony Coffee Service but who use us for ongoing maintenance, diagnostics, and repair services.
Tier 3 - Inspection & Third Party Installation
- In-Shop Used Equipment Inspection: $250/hr
- Third-Party Equipment Installation: $250/hr, 4-hour minimum.

AFTER HOURS & HOLIDAY RATES:

$280/Hr Service Rate & Travel Time: For service calls before 8:30 AM and after 4:30 PM, Monday through Thursday.

THE FINE PRINT:

Invoices will have an automatic credit card processing fee of 3% added to invoice subtotal. If you prefer to pay by check or ACH, please let us know and we will remove that charge from the invoice.
Payment is due upon receipt of invoice. In the event that a payment is not received within 30 days, a 3% late charge will apply to the invoice.
All invoices are sent via email and can be paid by ach bank transfer, credit card, check, or cash.
If a payment for previous work exceeds 30 days from invoice date, a credit card will need to be on file before the next service is completed. HCS will charge the card on file when work is completed.
All service calls are subject to a minimum one-hour charge, then billed in 15-minute increments thereafter.
All travel is subject to 15 minute minimum, then billed in 15-minute increments thereafter.
All travel time starts from the Harmony shop on the West side Mount Vernon.
Travel time is charged in full on the outbound trip only*. Up to one hour of the return trip is included. If the return trip exceeds one hour, the difference is charged.
*Island/ferry routes please note: If service requires ferry travel, ferry fees and total travel time will be charged. We try our hardest to spread out this type of travel with as many clients as we can, but it is not always possible.
Service calls outside of our standard hours are subject to our After Hours & Holiday Service & Travel Rates.
If a service call is not complete by 4:30pm on our standard days, the After Hours rate will take effect starting at 4:30pm
In the event that a bill is expected to exceed your NTE limit, Harmony Coffee Service will attempt to notify you via phone call or text and discuss options before completing work. If you are unable to be reached, HCS will complete the work needed to get your equipment operational and you will be charged in full.
Tier 1 - Preferred Customer Rate does not apply to After Hours and Holiday Rates, unless it is determined that the work performed is under a warranty claim. Tier 1 rate applies to standard work hours only.
If you are a new client of HCS and are unable to provide service records showing that an annual preventative maintenance, including safety valve replacement, has been preformed within the past 12 months, HCS requires a full annual preventative maintenance to be performed during the initial service visit.
HCS is happy to provide an estimate prior to any work performed, upon request.

New Commercial Client Intake Form

SERVICE RATES AND BILLING PROCEDURES

Operating Hours: Monday - Thursday, 8:30am - 4:30pm

SERVICE RATES - Effective June 1st, 2026:

Tier 2 - Standard Customer, $140/hr
Standard Customer rates apply to clients whose equipment was not purchased through Harmony Coffee Service but who use us for ongoing maintenance, diagnostics, and repair services.

In-Shop Used Equipment Inspection: $250/hr

Third-Party Equipment Installation: $250/hr, 4-hour minimum.

AFTER HOURS & HOLIDAY RATES:

$280/Hr Service Rate & Travel Time: For service calls before 8:30 AM and after 4:30 PM, Monday through Thursday.

THE FINE PRINT:

Invoices will have an automatic credit card processing fee of 3% added to invoice subtotal. If you prefer to pay by check or ACH, please let us know and we will remove that charge from the invoice.

Payment is due upon receipt of invoice. In the event that a payment is not received within 30 days, a 3% late charge will apply to the invoice.

All invoices are sent via email and can be paid by ach bank transfer, credit card, check, or cash.

If a payment for previous work exceeds 30 days from invoice date, a credit card will need to be on file before the next service is completed. HCS will charge the card on file when work is completed.

All service calls are subject to a minimum one-hour charge, then billed in 15-minute increments thereafter.

All travel is subject to 15 minute minimum, then billed in 15-minute increments thereafter.

All travel time starts from the Harmony shop on the West side Mount Vernon.

Service calls outside of our standard hours are subject to our After Hours & Holiday Service & Travel Rates.

If a service call is not complete by 4:30pm on our standard days, the After Hours rate will take effect starting at 4:30pm

Tier 1 - Preferred Customer Rate does not apply to After Hours and Holiday Rates, unless it is determined that the work performed is under a warranty claim. Tier 1 rate applies to standard work hours only.

HCS is happy to provide an estimate prior to any work performed, upon request.

New Commercial Client Intake Form

SERVICE RATES AND BILLING PROCEDURES

Operating Hours: Monday - Thursday, 8:30am - 4:30pm

SERVICE RATES - Effective June 1st, 2026:

Tier 2 - Standard Customer, $140/hrStandard Customer rates apply to clients whose equipment was not purchased through Harmony Coffee Service but who use us for ongoing maintenance, diagnostics, and repair services.

In-Shop Used Equipment Inspection: $250/hr

Third-Party Equipment Installation: $250/hr, 4-hour minimum.

AFTER HOURS & HOLIDAY RATES:

$280/Hr Service Rate & Travel Time: For service calls before 8:30 AM and after 4:30 PM, Monday through Thursday.

THE FINE PRINT:

Invoices will have an automatic credit card processing fee of 3% added to invoice subtotal. If you prefer to pay by check or ACH, please let us know and we will remove that charge from the invoice.

Payment is due upon receipt of invoice. In the event that a payment is not received within 30 days, a 3% late charge will apply to the invoice.

All invoices are sent via email and can be paid by ach bank transfer, credit card, check, or cash.

If a payment for previous work exceeds 30 days from invoice date, a credit card will need to be on file before the next service is completed. HCS will charge the card on file when work is completed.

All service calls are subject to a minimum one-hour charge, then billed in 15-minute increments thereafter.

All travel is subject to 15 minute minimum, then billed in 15-minute increments thereafter.

All travel time starts from the Harmony shop on the West side Mount Vernon.

Service calls outside of our standard hours are subject to our After Hours & Holiday Service & Travel Rates.

If a service call is not complete by 4:30pm on our standard days, the After Hours rate will take effect starting at 4:30pm

Tier 1 - Preferred Customer Rate does not apply to After Hours and Holiday Rates, unless it is determined that the work performed is under a warranty claim. Tier 1 rate applies to standard work hours only.

HCS is happy to provide an estimate prior to any work performed, upon request.

Tier 2 - Standard Customer, $140/hr
Standard Customer rates apply to clients whose equipment was not purchased through Harmony Coffee Service but who use us for ongoing maintenance, diagnostics, and repair services.