Home Equipment Work Order Form

Please read through our Service Rates and Billing Policies, then completely fill out form and click ‘submit’. Please note, all fields are required before submitting form. Thank you!

SERVICE RATES AND BILLING PROCEDURES

Operating Hours: Monday - Thursday, 8:30am - 4:30pm

  • All home equipment repairs are performed at the Harmony shop, located in West side Mount Vernon. Drop-off is required.

  • Home equipment repairs are billed at $140/hr, with a two hour minimum*, and charged in 15-minute increments thereafter.

  • *If your machine is determined by Harmony to be non-repairable, you will only be responsible for one hour of service - no additional charges will apply.

  • After equipment is dropped off, diagnosis will be determined, and an estimate of parts and labor cost will be created and sent to you for approval. Once Harmony receives written or spoken approval, we will start repairs on your equipment.

  • Payment for labor and parts is due at the time of pickup.

  • All repairs are backed by a 30 day parts and labor warranty.

Please bring all parts/accessories with your equipment, such as drain trays, portafilters, panels, etc. This allows us to test your equipment thoroughly.

Please note: Commercial clients are given scheduling priority over home repair clients. However, harmony is committed to timely service and will provide updates throughout the repair process.