The Equipment Buying Process — Start to Finish

1. INitial Consultation

We begin with an email or phone conversation to learn about your business goals and determine which equipment best suits your needs.

2. Estimate Provided

Harmony will prepare and send an estimate for the equipment or package discussed

3. ESTIMATE APPROVAL & DEPOSIT

Once the estimate is approved, a 60% deposit (of the total equipment package, excluding water filtration) is invoiced.

4. ORDER PLACEMENT

After the deposit is received, Harmony places your order directly with the manufacturer. If the equipment is in stock with our suppliers, lead times typically range between two and six weeks. If order is canceled within 24 hours, 100% of deposit will be refunded. If the order is cancelled after 24 hours, a 30% restocking fee (of the total equipment package) will apply.

5. SITE VISIT & WATER TESTING

A site visit is performed. If water is available for testing, Harmony will conduct a test to determine your filtration needs at this time.

6. Equipment delivery & Bench Testing

Harmony coordinates equipment pickup and delivery to our shop. All equipment is bench-tested within five business days—this step ensures a smooth, predictable installation process.

7. SITE READINESS

The client completes the Site Readiness Form and returns it to Harmony for review and approval.

8. Installation Scheduling

Once the Site Readiness Form is approved, the installation date is scheduled.

9. INSTALLAION & REMAINING PAYMENTs

Harmony installs the full equipment package and water filtration system needs on the scheduled day. The remaining 40% of the original invoice is due at the time of installation.Water filtration components are billed separately after installation is complete.